Hi Brent, welcome to the forum.
I'm assuming that it's a 3340s. It's been decades since I used one but IIRC, there should be a switch for each of the 4 channels for sync playback and normal playback. Check to be sure it's set to normal playback.
It's always a good idea to de mag your entire tape path if it's new to you.
And if you only cleaned the heads, you should go back and clean all the guides, lifters and pretty much anything that the tape comes in contact as it moves through the machine (that's what the tape path is).
There's tons of info about tape and tape recorders in the stickys above this forum (Beginners Guide,.. Reel to reel links).
Bear in mind that even machines that were well take care of need regular maintenance and some parts wear out.
OOps, I forgot to say that having channels 1&3 hooked up as left and right is correct for 1/4 track tapes and you should sum 1-2 and 3-4 if you want to listen to 1/2 track stereo tapes.